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Shipping & Returns

You may return electronic medias such as CD-ROMs and DVDs only if they are still  sealed material unopened in their original sealed container within 10 days of purchase and/or shipment for a 90% refund (shipping and handling fees and credit card fees are non-refundable).

Purchases over 10 days are non-refundable. Once opened, if your order was received with damage, you can return the product for exchange only up to 30 days from date of purchase.

Online courses once started or over 10 days from date of purchase are non-refundable. Online courses not started and less than 10 days from date of purchase are authorized a 90% refund minus the cost of any applicable study material already printed and mailed out.

 

Returns Policy

Considering that most of our product are software and books that can be easily copied, we do not accept returns unless there is a defect with one of your media.  We will gladly replace any defective medias.

We'll also pay the return shipping costs if the return is a result of our error where you received the wrong product or in the unlikely event that you received a defective media.

Refunds

If a refund is issued for whatever reason,  You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world.

We always attempt to ship your order as soon as we can.  Most orders are shipped the same day as your order or the next day if you ordered late in the day.  

We do reserve ourselves up to 72 hours before your product will be shipped.  As mentioned in most case it will be shipped  a lot sooner. 

This is important for people who order a package and they expect it at their door early the next day.   We do need to get to your order, package it, and then ship it.  Our office hours are from 8 AM until 5 PM.  Any orders submitted after closing hours will be processed the next day.

Also note that If you order over the week end, your order will be processed the following monday.  (we do take a few days off once in a while)

If you order over a US statutory holidy, your order will be processed on the next working day.  We follow the US Statutory holiday.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.  Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.